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Remedies for the passenger in case of a canceled flight

We are facing the cancellation of a flight when the airline does not operate the scheduled transport, despite the regular booking of the passenger.

In this case the carrier has the following obligations:

  • Offer the passenger the choice between the restart (alternative flight) to the final destination and the refund of the full ticket price within seven days;
  • Offer the passenger meals and drinks and, if necessary, hotel accommodation until the new departure, in addition to transportation between the airport and the place of accommodation;
  • Pay the passenger a cash compensation which, depending on the length of the route, varies from 250 € to 600 €.

Conditions under which the passenger is not entitled to cash compensation

There are basically 3 cases in which the airline is not required to pay the European compensation to the passenger:

  • the flight was canceled due to exceptional events, such as a strike or bad weather;
  • the passenger was informed of the cancellation of the flight at least two weeks in advance;
  • the flight departs from an airport located in a non-EU country, operated by a non-European carrier (in this case the passenger is still entitled to a compensation).

Entrust your refund request to us, you will get what you deserve for the inconvenience suffered!

In case of flight cancellation, all we need to allow us to start a free refund procedure is the flight ticket or the email confirming the booking. With your ticket we will be able to obtain compensation for the damages due for the cancellation of the flight without incurring any costs. In no case rimborsovoli.it will retain sums or percentages on the refund provided for in the Passenger Rights Charter, our service will only claim money from the defaulting airline.

Request your refund

If you want to claim the compensation provided for by law or ask for information on our procedure, fill out the form below without obligation, we will promptly reply to your request, offering you a service at no cost.


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